Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (134)
Staff is always friendly and professional. Its clean and organized. Henry is my regular service supervisor and i am happy for it because he communicates clearly and respects me as a customer.
Always first rate service by Henry Perez and the mechanic, Daniel Rivas. My 20l5 Audi Q5 continues to run like brand new thanks to the Rusnak Audi Staff and in particular Henry Perez who oversees everything. Daniel Rivas shares a valuable video about the car. Thank you all
They are the only dealer that doesn’t provide a loaner car or car rental when the vehicle is expected to be there for more than a day. Good luck getting someone in the phone or for them to return your phone call. You have to call constantly and leave multiple messages and even then it takes days to get a return phone call. No follow through on promises that are made. I would go elsewhere!
I brought my car in this morning for A brake service arrived at 9:20 and was out of there by 11:30 I was extremely pleased with how fast they took care of me. I’d like to thank HENRY my service advisor for always taking care of me and my Audi….
We love taking our car here to the Pasadena Rusnak. The people are always kind and very attentive. I have never had an issue when bringing our cars in for service.
That is my favorite Audi service center in the whole LA county. Always friendly staff and courteous attitude. They always do their best to take care of your vehicle in the best possible way. The new facility is huge. It is super convenient and hospitable.Service advisor Christian is young, but he already is a real professional.Mr Ramzi is very responsive and knows almost every customer in person.I feel that I have found right place for my Audi cars.Audi service center in Pasadena / Rusnak is like a second family for my cars. Thank you 🙏
Cesar was very competent and nice to work with .I was disappointed that I had to wait five hours for the service supervisor to fix the problem of recalibrating the suspension on my car…. I guess the other service staff did not have special training when there was an issue with this
I came in with a lingering problem and they stepped up to assist. Never once did they treat me any differently or with less respect because my vehicle has a ton of miles on it. They jumped in with the info I was able to provide and ran with it. I highly recommend them 100%.
Cesar was very professional and mindful of our time. Cesar really made the dealer service experience much more enjoyable from my previous experiences (BMW, Mercedes).
Cesar was very helpful and the dealership was super professional and efficient. I’m so happy with their service and look forward to bringing my car back for future maintenance!!
Great work on the car but not being able to get a loaner and not having a car for days is an absolute nightmare.I will not bring my car back.. whats the point of paying extra for warranty if there are no loaners available.
Car alerted me that coolant was low and to immediately pull over. Brought the car to Audi Pasadena to have the water pump inspected for possible fault/malfunction. Was told the water pump repair would be covered under warranty if it’s broken. In the end the dealership could not find a fault with my water pump however charged me $250 to inspect the car and that there was nothing they could do.
Ian de los Reyes service advisor was very professional and prompt , video of car service was super informative and gives you confidence that your car and their recommendations are necessaryExcellent 10/10 overall experienceFYI I clicked on the Excellent star above but did not light up
Great and reliable service. Henry will listen and address your auto maintenance concerns. Very satisfied with Audi Rusnak Pasadena.
Took car in for service in October 2021 and it was returned in February 2022.The 2007 Audi A4 needed the pistons replaced and apparently took over 3 months for the parts to come from Germany.It took about a month for the repairs to be made after the parts arrived in the US.The final bill which came close to $9k said that the car got a car wash and a license plate holder free of charge, but the car got neither when I picked it up.Ian and the other employees at Audi were great and did the best they could under the circumstances.
I worked with Henry who was professional and courteous the entire time. After receiving another check engine issue with my car (I have had many), I was very frustrated. And on top of that, I was going to have to pay due to the issue potentially being out of warranty. Henry assured me that he would do what he could to help me out. A few days later he reported that he was able to get the entire repair covered under warranty. I was so happy and relieved. Honestly, I had lost faith in car dealerships due to a terrible experience at a different Audi dealership a few years ago. However, Henry and this branch in particular have continually restored my faith in how business is done with Audi.Cars are a pain, and can be expensive. But Henry and Audi Rusnak in Pasadena, are patient, knowledgeable, trustworthy, and complete professionals the whole way through. Thank you Henry.
I needed brake pads and rotors on my front and pads only on my rear brakes. This was not communicated to me at my major service a month earlier, apparently due to a problem with the system used by the technicians. My big complaint is the discrepancies between what the service advisor told me and what was in the written estimates. Lots of going around in circles and trying to clarify…very frustrating. The work was completed on time and was done properly and the service advisor was very apologetic about the miscommunications.
Brought car in for ECM update and to modify gateway control module as per recall. Found leak in a tire and repaired it.Service was excellent and attentive — Henry was great.
Cesar was excellent to work with. Very accommodating and professional. I would highly recommend working with him!
Huge shout out to James M! He is brilliant and asks questions, keeps you informed during the journey of your repair, he goes the extra mile to make sure his work is correct and always better then when I dropped off my car. Thank you James and Team in Audi Service Pasadena.
Convenient, well-kept location. It was a pleasure dealing with everyone there who were friendly, efficient and professional. Christian helped me resolve the issue with my android auto (turns out it was my phone which needed updating). Each time I brought my car in I received it back in perfect condition, they even sent me a video of a full inspection of my car to make sure everything else was working correctly. Christian also arranged transport for me since they had to keep it for 2 days. I would highly recommend this service center to anyone.
As always, Ramzi and Rudy were professional and addressed any concerns expeditiously. I trust them and always bring my car to them whenever I need help. They go the extra mile.
Great service. I arrived late but I was accommodated and was treated so well. Everybody there was very considerate of my time. Henry was so helpful, I sure appreciated it. This will be where I go for my Audi services. I felt very comfortable and I am confident my car will be very well taken care of. Thank you!
Very professional and respectful. The took great care of my car, communicated with me about pick up, and made sure I had a ride to and from the dealership.
Service technician Henry was excellent, very friendly and professional. Absolutely will return for future car needs and care
Every time I come in there, I’m Helped by Christian pompa. Excellent customer service and very friendly. Keeps you up to date on everything that’s going on with the car & provides excellent assistance with any other matters brought to his attention. Only place I take my Audi for service. Thank you Audi Rusnak Pasadena
New facilities are impressive. It was quite busy when I showed up for general service. The customer lounge was not yet open so ended up standing around for about 20 min. They did have loaner car ready for the day and got the work done within hours. Henry the service manager is really great.
Great service and lots of space! They also will pay for your Uber if you drop off your car for service.
I took my 21 A6.It was a great experience, very organized and everything was done in a timely manner. Excellent service.
Another poor customer service experience from Rusnak. A place that is supposed to be the top end of dealerships continues to fail at what it is supposed to do best. Came in for a recall repair of our Q5, and although we scheduled the work ahead, they didnt have all the parts and needed to keep the car for a few days. When we first arrived nobody greeted us for quite some time, and the service lane was not busy at the time. Our purchase experience was poor when we bought the car here, and service is the same. You are an icon in Pasadena and should do better!
Christian provided great service - quick and communicative. He addressed the problem and and all my concerns.
Christian could not have been more professional and courteous, my frustration is with the maintenance experience itself. I just purchased my A6 two months ago and it was pulling noticeably to the right, so I made an appointment for 9:30 on a Saturday morning to have the alignment checked. I was given a wait time of approx two hours. Three hours later I finally inquired as to the status and I was told they would check so I returned to the waiting room. A few minutes later I received the courtesy “text” that my vehicle did in fact need an alignment adjustment and would be ready in 30 minutes. More than an hour later I inquired again and was told my car was being washed and Christian did his best to retrieve my car as quickly as he could because I was about to miss my second vaccination appointment and I never expected that I would still be waiting more than four hours for this work to be done, nor was I given an accurate timeframe to begin with. I’m pretty certain no one had even looked at my car or started any work until I inquired after three hours of waiting. I’m a loyal Rusnak customer but this experience was very disappointing.
Audi of Pasadena was great! Christian my Service Advisor was very nice and courteous with keeping me updated on my car’s status while I was waiting. The Team also gave my car a small inspection while I was there. Christian made my experience very smooth and even gave me a pricing quote for service my Audi R8. The simplicity of just checking in at arrival to the waiting timeline was flawless not only because of how the Team was welcoming, but also the dealership was clean and impressive. The waiting area was nice and this dealer going forward will receive all my business.
Pricey, but staff are friendly and the faculties are impressive. The complementary Uber service is great.
Audi Pasadena always does a fantastic job servicing my cars and they are a top notch and professional.
New facility is nice. Easily made an appointment for general maintenance. Dropped off my car and they arranged for an Uber to take me home and then later to pick me up to bring me back to the station. Rudy is very professional. I will go back again.
Everything was fine very quickly and in a friendly manner. I was offered a free ride with Uber.
Ian always goes above and beyond to accommodate client’s needs. My son’s car had a power malfunction but Ian got me a last minute appointment for the next day to rectify the issue. While I was there, he recommended the front breaks to be replaced and it was done in no times. I also love the new building compare to the old location.
Professional and attentive service. Their new facility is clean and has an open view of the service bay. I opted to wait at the dealer while my car was serviced. My service advisor visited me several times to provide updates while I was waited, and answered all my questions.
Excellent service! Christian, Service advisor was just great.
I was on a road trip and my car had multiple check engine lights come on. Christian prioritized the diagnostic for the vehicle to ensure I didn’t have to extend my trip.The service team was able to quickly adjust a hose and get the car working perfectly. It was such a relief. Definitely recommend this department and specifically Christian.
Appointment was easy to make. I arrived on time and just a brief wait time to log in my service. They provide Uber ride to be back at work place. The service rep was professional and courteous. They even gave me a nice car wash.
Very professional and polite staff. Mr. Perez was very helpful. I had the pleasure of meeting the general manager of the dealership, Mr. Forutan, who was very knowledgeable and accommodating. A true gentleman. Highly recommended.
Little neighborhood critters had chewed some under-the-hood wiring. The repair was not inexpensive, but that comes with owning a foreign car. Ian, the service manager, was extremely helpful and communicative each step of the way.
I was interested in Q5 and called in to schedule an appointment, the front desk was able to fit me in an hour later to meet with the brand specialist. I walked in and greeted by Rick with a smile. He showed me several different Q5 options with patience and great knowledge. He was able to show me the financial breakdown of the cars and I am very happy with his services. I highly recommended Rick and Audi Pasadena.
Exceptional service from Rudy, Henry and support staff. Very friendly and pleasant.
Uber was arranged and paid for to and from Audi Pasadena which surprised me due to the last dealership experience since I moved from NY to CA. The work was done in a timely manner even though it was a recall. The service was not lacking even though it was a recall. I’m pleased that Audi Pasadena takes pride in their workmanship and treats their clients with respect. My family has owned and leased Audis for a few generations. Audi Pasadena treats their customers much better than Riverside Audi. When I returned my last leased Audi to Riverside they would not make a simple trade for a trunk privacy cover for the sports rack on the new lease. They also leased a car that I could not mount a license plate to. I had to drive back an hour to Riverside to get them to put the proper mount on. I was not going to be responsible for putting holes in the front bumper. When I returned home to put the plates on the car, discovered, that I had to buy a whole plate mounting system because the holes didn’t line up with the plate without the cover plate. It was very frustrating that the service man probably knew that the front mount required the front frame to mount the plate but didn’t disclose this information. But frankly, I did not want to advertise Riverside on my car b/c of the poor treatment experienced after just leasing the car a few weeks earlier. Especially when my previous lease had the privacy trunk cover they could of swapped out. Well enough said. Pasadena is the Audi dealership to go to. Don’t bother with Riverside they are not customer service oriented once the car is signed for your on your own.
I recently moved to SoCal, so I was on the hunt for a good dealership where I could service my AUDI from time to time. After reading the reviews online, I decided to get my car for a recall service at Rusnak Pasadena. Everything went well until I dropped my car for the service and was told the car should be ready for pickup by 5:30 pm. In my past services, the advisor would call or text me to inform me on the status of the car and when I can come and pick it up. Since I was getting my car by the evening, I made some plans to go to the valley. By 5:30, I didn’t receive any communication from my service advisor, so I called and texted him to check on the status of the car so I could pick it up but he didn’t respond. I called the service department and they told me that they will call me back with the status of the car. After 30 minutes had passed, I decided to go to the dealership and check on the status. When I reached there, the service department was closed and the car was locked in the building and I couldnt get it. I didn’t receive any type of communication from my advisor at what time the service department would close or to let me know if my car was ready to pick up. It was very frustrating to cancel my plans and to take uber to different places that night, despite owning an AUDI. Will definitely go to other service centers for my future services.
So far my new Audi A6 has been a lemon.In the shop 5 TIMES in 5 months with constant warning light problems.While I regret getting this car, I received good service this time from Christian who kept me updated and was very professional.
Rudy is always polite and professional. Very customer focused.
From my phone call for the appointment to the excellent service, I received five star VIP treatment from everyone. Rudy explained everything in detail and we also discussed an extended warranty
Hands down is one of the best not only one of the best the only best service Ive been to and Ive been to Calabasas Ive been to Rusnak Westlake Ive been to keyes obviously for me is the worst and Rudy service advisor should actually be number one guy over there hes taking care of me anytime I need it he books me in gets me in and out and takes care of my issues. But the staff there including other services advisors are all top one Apeople they will help you
Henry had always provided a friendly service.
Good service. Reliable. I was made to feel comfortable. I like working with lead Ian.
I leased my car from Rusnak over the summer. I now have two campaign codes for my car. I called on a Thursday to schedule maintenance. The guy I talked to didnt know what a campaign code was, I dont either, thats what the Audi email said. A campaign code is a recall, two minor issues, no big deal. Finally he got my info and said a service person would call to make an appointment. Monday afternoon I still had not heard from anyone so I called and asked for the service manager. The first person hung up on me. The second person gave me a bunch of attitude about which car I was calling about, I didnt even understand what she was asking let alone why she was yelling at me. I only asked to speak to the service manager. I called back asking for the general manager and left a voicemail. The service manager finally called me back a couple of hours later but I was busy. I called the next day and left a message, so this was on Tuesday. Today was Thursday, a solid week has gone by and I still dont even have a service appointment. Hello Keyes Audi, you are my new service provider!
Purchased a Certified Preowned (CPO) Audi with 10K miles from them a few months ago (Feb-2021). Before the purchase, I was told they did a full inspection, replaced everything that needed to be replaced, and everything checked out. Fast forward 2 months (and 600 miles later), my brake sensor lights come on. I take it in to another Audi dealership closer to my house thinking it was just a sensor issue. I was informed that not only did the brakes need replacing, I also needed 2 brand new tires. The Audi dealership told me that they were very surprised the Pasadena Audi didnt replace the brakes and the tires before selling the vehicle to me.In my eyes, thats as dishonest as it gets. My mistake was actually TRUSTING this dealership. I would highly NOT recommend anyone buying a CPO from this dealership.Update: Ive talked to the used car sales manager and hes told me to provide him with the invoice when the repair is done (repair done at another Audi dealership). Ill provide update on what happens.Update: spoke with Ramzi (service manager) and he sent out a check to reimburse us for the costs. Despite the initial hiccups, I’m glad they made it right for their customers.
Rusnak Audi Pasadena really cares about customers and puts excellence in service first. High quality vehicles require a high standard of care. You can trust your Audi to the Rusnak team, they will make sure it is in great running oder and treat you with kindness and respect.
Anthony was fantastic. I’ve been a Lexus guy for years and love their service but Anthony at Audi knocked it out of the park. Thank you.
They agreed with me that new tires were a good idea. They found the brakes not in need of replacement. Very courteous and responsive.
Quality care and very informative. Honest and helpful! Thank you team for great service.My service advisor Arnold Diaz was exceptional and helped me to get my service done accurately per my expectations. Thank you
I had a great experience with Audi service. My service rep, Christian was professional, polite, and explained the work clearly.
Professional from greeters to final delivery of my car. Best part is when they send a video of the services being preformed on my vehicle.
Went in for 3 concerns. 1 was addressed, 2 were not.
Having owned every BMW and Land Rover I ever wanted, after buying my first Audi I will never go back. The staff At Rusnak Audi is amazing, genuine and provide the best service I have experience thus far.
Ian De Los Reyes always does a great job getting our Q7 serviced at the lowest possible cost.Always a fantastic experience.
They were professional and helpful, the facility was beautiful and clean. I wish I would’ve came here to purchase my Audi their service was incredible not like the dealership I purchase my Audi in the valley.
Everything was excellent from beginning to end including Rudy’s attention to detail and keeping me updated. Using Uber to get to and from my office also worked well.
The staff here are great, super friendly and efficient.
Christian is professional and always takes a good care of my car.
Been customers of Audi Rusnak for years, and whether in service or sales, their people are always top notch.
The service light came on. They were great. Called to make appointment and they got me right in. They reviewed the car and got it back by the end of the day.
Rudy was great! Very professional and honest! He definitely is an awesome addition to the Audi team!
They went out of their way to be accommodating and helpful. The service was excellent and the car was worked on promptly.
Henry has been my advisor for years. I trust him. He is outstanding! He is the best!
After alignment, car still pull to the right, need to fine tune the alignment again, also the tech make a scratch on my steering wheel, need more training
Anthony has always gone out of his way to help and treat me with respect. His professionalism is outstanding.
Great customer service from start to finish
Henry Perez was courteous and communicative. Helped me get squared away and provided great support.
Excellent service and attention, especially from Arnold.
Very quick and easy process!
Great team. Went in for parts and the parts counter reps were very helpful.
Arnold took care of everything and even called me an Uber ! Thank you very much !
I’ve been seeing Christian Pompa for the last 3 years and every time has been superb service and professionalism. Will always come back
Would be 5 stars but had to wait long time to get service even with an appointment.
Henry takes good care of his customers. I highly recommend him!!!
Arnold was a fantastic service advisor
Rudy was very professional & honest about my car’s needs.
Factory replacement of airbagAuto sensor checkKey programming
Anthony was very helpful in replacing my rear window wiper & license frame bracket
Christian was very professional and his responses were prompt and detailed.
They did an excellent job in diagnosing and repairing a problem I was having with my suspension.
Love Pasadena Audi — always conscientious, on time, and present. Thanks to George, Christian and the team.
Excellent communications. On time. Professional.
This place is very hospitable and professional.
Check engine light came on. took my audi in for an inspection. the issue was resolved quickly.
Great service department.
Serviced my car and broke radio/speaker and now they want to charge me to fix it.
Service staff are all helpful, very polite and keep you well updated on your progress of service
Amazing and professional service and advisor! Thank you Christian!
Great experience. Made sure my car was safe to drive.
Good service and recommendations for the next service needed highly appreciated.
Great service over the past 5 years
Good followup with frequent communication and explanation.
Great service thank you. Very professional
Prompt Service and helpful
Great facility and very attentive, personalized service
Professional efficient service, Ian is excellent with
Excellent communication. Repairs completed as promised
Recalls repair services
The staff is friendly and helpful and honest.
Fast and clean
👍
Christian was professional and communicative!
Great experience with a safety recall
Bad service overtime
Great, Armando is the best!
Ians the best!
Always perfect service!
Great service and staff
Henry is the best!!!
Awesome
Very professional.
The service is good 👍
Excellent service
4.8 (134 comments)
Review №1
2022-04-05Staff was professional and courteous, the facility is very nice, and I really liked the inspection walkthrough video they sent of my cars undercarriage - really helped me to understand what was going on and what needed to be fixed or looked into in the future. Price was lower than online third party estimates for the services performed (115k maintenance), which made me happy. Would definitely go back!
Review №2
2022-04-06Dropped off vehicle at scheduled appointment time (9:45 am) for routine second annual maintenance. Basically visual inspection, checking fluid levels, brakes, tires etc. Was told service would probably take about 2+ hours. Received a text at 2:30 pm stating they were still working on the car. I informed the service advisor that we needed the vehicle before end of the day. By 5 pm they were still working on it.Had an identical experience last year for the initial annual service. Perhaps they are understaffed on technicians or overbooking service appointments.Staff is courteous and professional. Would like to rate the experience more highly.
Review №3
2022-05-20Mr. Rudy Ramirez, the service advisor, was very knowledgeable, professional, and provided extraordinary customer service. He consistently exceeds my expectations on every visit at the Service & Parts department. Much appreciated. Will definitely return to this dealership in future.Respectfully,Mr. Peter Chung
Review №4
2022-02-04Arnold, Perla, Rudy and the technician team behind the scene, thank you very much for following up on the repair matter and coordination to get the loaner car for me and more importantly - the engine issue has been well identified and fixed. Great teamwork!Your excellent service worthies applause and recommendation to my family and friend for sure.
Review №5
2022-03-29I took my 2006 Audi A8 to Pasadena Audi Rusneck to have it serviced to keep it in tip top condition. After paying their inflated price for the actual work being done, I attempted to drive home. To my surprise the car was not performing like it was, there was now some major issues, car felt like it was going to die when accelerating, couldnt go any faster than 25 to 30 mph. When applying brakes couldnt make complete stop, car kept rolling forward even when stepping on brakes. So I pulled over not far from the dealership, explained the story and was told if I were to bring it back there was no guaranty that I can drop it off because the service dept might have locked the gates. So I had little choice at this point. I very carefully drove it home at 15 to 25 mph and pulling over numerous times and made it home without incident. Waited a day because it was a Sunday and had no choice, also because I was told that I would be contacted by my original technician on Monday. Monday comes no callback so I call and had AAA tow my car there. Now working with another technician I was told I would have to wait because there were a lot of cars that day and wasnt too confident that it would be taken care of that day. Its been 3 days now Im without a car, and my income depends on me having transportation. No ones calling me back after leaving messages. Im still waiting for information about my vehicle. They said they would take a look at the problem but did not assure me of anything else. Hopefully everything goes good and my car is back to its condition before I brought it in for service.
Review №6
2022-02-22The service was professional. Rudy was most courteous and helpful. There was a hiccup with Uber taking and dropping me off at a wrong location (the driver insisted that she could not take me to any other location and without regard to my personal safety), at a junction between two busy streets, about 12 blocks from my designated drop off location. The complimentary car washing this time didn’t vacuum the trunk: a little disappointing.
Review №7
2022-02-26Every aspect of the service experience from initial greeting to completed send-off was a positive experience. The team at drive up, my new (to me) service writer Rudy Ramirez, the technicians video showing future problems to be dealt with, and expedient cashier conclusion were seamless.
Review №8
2022-05-05Ian my service advisor is really great. He’s friendly, he made sure everything was taken care of and made sure we had a great experience.I really felt comfortable with Audi of Pasadena
Review №9
2022-06-16Arnold is kind and understanding, and helped me figure out a problem with my coolant system, which has been having severe problems. He even went out of his way to coordinate with the warranty department. I have always had good experiences and couldnt recommend more. Thank you Audi Pasadena!
Review №10
2022-02-17Ian helped me and he was absolutely wonderful. He was straight forward and honest about the repairs and found my part was under warranty. Overall a very positive experience!