Phone: +1 833-763-1741
Opening hours
  • Monday:4:30AM–12AM
  • Tuesday:4:30AM–12AM
  • Wednesday:4:30AM–12AM
  • Thursday:4:30AM–12AM
  • Friday:4:30AM–12AM
  • Saturday:4:30AM–12AM
  • Sunday:4:30AM–12AM
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4.3 (199 comments)

Review №1


Booked via Costo Travel. Check in was okay. Waited on line as there was only one person already at the counter. All the kiosks were put of order so I needed a live person. Ive actually never been to an Alamo with working kiosks. Ended up getting checked by the rep from National.Reserved a compact car (you know with these California gas prices, gotta go with the most fuel efficient) and got a nice upgrade to midsize car (2022 Nissan Sentra). Only had about 4400 miles on it. Smooth and gas efficient ride.What I didnt like/appreciate was that when I returned the car, I was charged a random $0.51 and the emailed receipt didnt explain what the extra charge was. Given that there was no damage and I returned a full tank, not sure why I was charged extra. Yes its a small amount but if they add a small amount to everyone reservation Im sure itll add up to a pretty penny.

Review №2


We had a great rental with Alamo. We rent cars a lot because we travel frequently. We started our trip in San Diego and we’re treated as a valued customer. Our service representative at the counter and in the vehicle garage were friendly and courteous. The van was clean and sanitized. We drove the van for 1400 miles and had no problems. We returned the van to San Francisco international airport and was greeted by a customer service manager Remi. He was friendly and polite to both of us. We will be using Alamo again.

Review №3


Alamo is usually my first go-to rental company when traveling, but the San Diego Airport location is the last place I will ever rent a car from. The vehicle I received was faulty, with a hole in the center console. I found out about the hole AFTER I put my sun glasses in there and had them fall through, under the e-brake. I contacted central customer service as soon as it occurred, and they annotated my reservation, and told me the car would be taken to the dealership to access the area where the sunglasses were. When returning the vehicle, the person receiving the car confirmed that my glasses were indeed down under the center console, and told me to speak with the manager. The manager told me they would retrieve the glasses and contact me within 1-2 weeks. It has been a month and a half, and despite multiple attempts to contact the San Diego office, they have been ignoring me so far, and claiming that they never found any sunglasses. Fortunately, I was able to take a couple of photos of my sunglasses jammed under the center console, so that I can at least prove Im not making this up, as the management at this location seems to imply.My entire reservation was for $163, and I have had to spent much more to replace the sunglasses since I got no help in retrieving the old ones, and this locations complete indifference. It took me multiple calls and emails to finally reach a customer service agent (central) with enough empathy and trust to hear me out and believe me, despite the San Diego locations claims of not having found any sunglasses. This was a situation where I didnt forget my glasses, or lose them as a result of a break-in or something. For a lack of a better term, the vehicle essentially ate my sunglasses due to a defect in the car, and the location office chose to ignore me in response.So all that to say; use this location at your own risk. Chances are, youll be fine with the rental since its a simple car you are renting, but dont count on them for any customer service support! Also triple check the storage compartments in their vehicles for holes and openings before storing anything in them.

Review №4


Everything about my experience was awesome from start to finish! Chauncey at the rental desk for National called us over so we didnt have to wait in line (it was short, but still!) and got us out to our car quickly and efficiently. Such a nice guy! And then up at the cars, there was a young man in a suit jacket who was helping about 5 people at the same time and doing an amazing job at it. We had asked for an suv and wanted one with lots of cargo space and he pointed out several along with options for renting a van if that was better. We chose the first he had suggested and it was perfect. The young lady at the exit was wonderful as well, googling answer a question I had. And return was so easy. I literally stepped out of the car and was asked how everything went and if I wanted my receipt printed or emailed. No surprises, no setbacks, just smooth sailing. Really excellent experience and I would use them again.

Review №5


Our Alamo rental went very smooth. This was my only anxiety about this trip and I was sooo pleased how smooth everything went. The process to pick up the vehicle was fantastic. The people were extremely friendly and patient with our questions. When we returned, they made sure everything went well for us, which it did. Thank you for a terrific experience.

Review №6


Booked a rental with another company and was told I couldn’t get the rental. Went into Alamo and they graciously helped get me a rental for my time in San Diego. I wish I remembered the name of the person who helped booked the reservation at the counter. He was very helpful and extremely nice especially after being so upset from leaving the other rental company. When returning the car, I returned during after hours, Alex helped make sure I parked in the right area along with making sure I got everything out of the vehicle. I will be using Alamo whenever I need a rental vehicle from here on out. Thank you for being so helpful

Review №7


My husband and I rented a car from the Alamo Rent a Car at the San Diego Airport for Memorial Day Weekend. Small issue with the initial car we had selected, but after calling Customer Service, I was directed to go back in and speak with Doreen and she would take care of EVERYTHING! and .... DOREEN took care of everything! She upgraded our car rental without any additional charge. There was no hassle, no trying to explain, she just simply was so very nice and professional and in a short time (very short time), we were on our way in an extremely nice vehicle for our Memorial Day weekend in San Diego, CA. Very happy with their customer service, with Doreen, Jonathan and the individual who we met when we returned the car. ALL very nice & accomodating!! I would rent from Alamo again in the future!!!

Review №8


Rented a car at the Maui airport from Alamo and it was a great experience. I used their skip the counter check-in service and it was fantastic. It was very fast and efficient. The car was clean and as advertised. The return process was also very fast and easy. I would highly recommend Alamo Rent A Car.

Review №9


Very easy rental. The bus ride to the general car rental mall is pretty long but very efficient. The clerk at Alamo San Diego was very nice and helpful. Once I took care of the paperwork we headed upstairs to the parking garage where another helpful rep helped us choose our car. We ordered a mid sized car but none were available so were shown everything from a BMW convertible to a van. We got a Jeep. Return was also very easy.

Review №10


I havent rented from Alamo for a while, but am going to start doing so from this point on. The rental process from start to finish was seamless and timely and the car was newer and clean. A really positive rental experience after a couple of non-positive experiences from a competitor of Alamo.

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