We got you covered
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Daily cleaning
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We take care of you
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My battery died and the person they sent to help was not helpful at all he said he ran out of my type of batteries and was going to answer another call before he could tend to mine he advised me to jump start the car and hold my brake and hit the gas so the car would not stall I had to call again for a tow cuz the car battery was completely drained and would not stay on very unsatisfied.
Awesome customer service. Came in with a potential issue but we worked through it and I was happy with the outcome. Expanded and extended my plan with them. Love their guarantee on work or services done to your car.
These folks are schooled in how to exhibit human kindness and being polite to customers and are a JOY to work with.... And they are excellent at what they do. It was like getting a positive booster shot this morning, well, except that they couldnt take my credit card payment & I had to go home & return with cash.
Service was great ,the wait for the DMV maybe 15 minutes paid tags and pick up transformer for 91 express lanes
This is the best way to handle DMV transactions. They are fast and courteous!
Abit offsetting in the fact that debit cards are not accepted, not sure ever or just at this period of time due to sanitation purposes, especially when the chip can be used to complete transaction.Otherwise, considerably welcoming, clean, efficient service for both AAA & DMV services. Calming customer care and comprehensive services.
My sister-in-law rest in peace Doris Banks has been a member for so many years with AAA and her my husband her brother David Banks is still a member with AAA and always will be they are very good company very good employees we went there today to go get our tags done actually to get her tags for our vehicle it was fast no line no wait and we got the same lady that we had got last week Im going to call her hello Kitty because she loves hello Kitty just like me now if anybody needs car insurance or any kind of travel and other service that they have go to AAA theyre very good
My name is Kaplan, I called in and they were very knowledgeable and professionals the customer service person. The issue I had is I was text that my service was dispatched and the next text I got was the driver was at my location and I was with my truck and no one was there. I wish I would have got a text that said the driver was on his way every 5-10 minutes to assess how long it took him to get there. I had to cancel. I had to call on different roadside assistance company and within 15-20 minutes they were there. I wish you would have vetted the tow company you use better. That was horrible customer service on the towing company. And they represent you guys. Again they never came, also this happened in downtown riverside.
This location takes pride in their customer service. Ive only had one unpleasant experience years ago. With an insurance rep. Perhaps he was having a bad day. So I let it go. The positive experiences Ive had with their insurance representatives outweighs the negative.
My brother passed away and I needed to get his cars changed into my name. Nobody there knew what they were doing and I literally made 6 different trips there (for the same thing ) because each person i saw kept telling me I needed different paperwork filled out and signed. My other brother was the executor of my brothers estate so I had to keep going back to him to fill and sign more paperwork. One gal was so rude to me and gave me additional wrong information that I never needed to have. The only one who knew what she was doing was Lisa B. She overheard me at the window next to her and happily helped to settle my problem. She even stayed past her scheduled time to help me.Also last year we signed up for auto insurance and the guy never processed our policy and we didnt know we didnt have car insurance for a month. When we called them to inquire why our bill went up 200 dollars, they said he mis quoted us.
Ive been coming here for years I have triple As for decades I like the service speedy service at. This location
They have really long lines out front but it moves much faster than I expected. I always wonder if its worth the annual fee and higher premiums but I love never having to go to the DMV.
I have been with AAA for at least 20 years, they are always fast and friendly. I went there today to register my vehicle it literally took me less than 10 minutes from the time I pulled up in the parking lot until I got back in my vehicle, anytime I need them with help when I am broke down on the side of the road they come within 30 minutes, if you do not have AAA you don’t know what you’re missing, it is well worth the price for their service
My first time ever going in to this place,it was an absolutely great experience,tha agent that assisted me went out her way not only for me but for my parents as well. cant forget the receptionist didnt catch her name,didnt need to her willingness to help & point me in tha rite direction.plus her gorgeous smile!.....thank you Jessica(agent)Thank you gorgeous smile Rec/Rep.BeepBeep!
They lost the title and made no apologies. The employees do not know what they are doing. Dont go there!!
I have always heard of AAA but never used it until these last few years. It is worth it just to avoid the DMV lines, but the tows, lock outs , and battery jumps make the service a life saver in the end.
Went in to transfer registration for selling my car and the lady that helped me was very helpful. They limit the people that go into the building due to Covid social distancing. The line outside went fast though, thats why Im glad Im a AAA member. Saved me a trip from going to the dmv.
Although I did not get my issue resolved, the customer service that I received was top notch. DMV gave me incorrect information but the AAA customer service individual I dpoke to corrected the informstion, told me things I did not know, asked me to return when the time is right, and did it all with a smile and a demeaner that made me feel like she genuinely wanted to help. She made me feel at ease and worth the trip. KUDOS AAA, for being above and beyond.
I received a call from a lady called Jessica and she was very rude. Instead of her helping me to understand why she wanted to cancel my policy she seemed annoyed when I asked her to explain. She was not helpful at all. I had to ask for the manager in order for him to explain and resolve the issue.
Ive been a member of AAA since the day I got my drivers license. I paid the bill every year and never really think much about it. Some years, I need those towing services badly, and thats what I pay for. But then there are times, like today, when I am reminded of the added value that AAA provides. I needed to pay the registration on my car. But the thought of going to the DMV made me feel physically ill. So I showed up at AAA right as they opened. I did have to wait in line, but with an 18 minutes I was back in my car and heading for home with my registration completed and tags in hand. Everybody was so friendly and so welcoming and made my morning amazing. What I pay for my AAA membership is absolutely worth it for customer service like I received today. I am beyond impressed.
I transferred a title and insurance, I was in and out in 20 minutes! Very impressive...👍👍👍
Awesome customer service. 🙂 lots of space to park nice area.
Not very friendly here, but definitely better than the people the DMV hires. Wait times are a bit better though.
Love getting DMV services done in less than 10 minutes
I wish I could give 0 star .. I am at AAA INSURENCE main office at central Ave. I came here to get transfer my car . Went in the line went inside .. they asked for smog . I went got done my Smog , came back again in the line . When I went inside they asked me to have cash or CC . I had my Debit card . Had to go back to bank to get cash. When I went inside , they asked me to go back in the line. 3TIMES WENT IN THE LINE. Lady name EMILY was very rude , I asked for a manager . A lady TRUDIE STRONG (branch supervisor) was not help full at all and asked me to go back in the line . Bad customer service . I am been AAA since 20 years . WORST experience. I canceled my INSURENCE . Will never recommend anyone.I just called WAWANESSA and have new insurance.
I agree with the previous reviewer. AAA driving school use their reputation to deceive customers. We paid a lot for 10 hours of driving instruction, but its very hard to contact them, very hard to arrange times with them (why dont they hire more instructors for the money we spend?), and there is no way to receive reminders over the phone or by text. They are really disorganized and we have asked for our money back, since we registered in October and so far only 4 lessons have been scheduled. Their answer? If we dont have the time, its ok for your son to take the test after just 5 hours, and finish the other 5 after the test! Wow!
Great fast service by everyone. I wouldnt go anywhere else.9 minutes to renew my registration. Including waiting in line. Doesnt get any better than that!!
Its always so crowded, long wait times, at least 30 minutes. But most staff is friendly and cheerful, and usually resolve what you came for pretty quickly.
Sharie at the front door was very kind and patient, especially with me and my unlimited wealth of ignorance. Tiffani was also just as great and very helpful with helping me sort out all my auto issues. If youre not a member of AAA I highly recommend it. If the rest of their employees are even just a fraction of these two wonderful ladies professionalism, you cant go wrong. Thanks so much for everything. -Kyle-
Rude, walked in no greeting....stood there for 5 minutes....was never even acknowledged....we left. That happens a lot at this particular Jumba. And always the same 2 rude workers! Was there at about 7pm & it wasnt even busy!
Helpful associates. One went out of her way to help my kids have a better wait experience with crayons and an activity book made their day.
Fast and very helpful. Way better than the dmv. I will never go back. That 60 a year is well worth their service.
I have been with AAA for over 48 years. Always great service when you need it. Love walking in and buying my tags there then said of going to DMV and having to wait hours
Love going here for all my Registration & Tag issues. So much quicker here. All the Employees here are very helpful & Friendly.
Went in to transfer ownership of a vehicle. Wait was about 10 minutes which is way better than going to the DMV. Wish I could do all my DMV business there. For the most part, I have been able to do everything there except to do a walk-in renewal of my license. Recently called AAA for a flat tire on the road. It took about 45 minutes for a response and I had already changed my tire, but had to wait an extra 15 minutes for them to arrive since my spare was low on air. 🤷♀️ The driver was professional, friendly and efficient. I love having my membership! 18 years strong.
Best thing I have done is joined up with AAA...I should of done this when I was younger...parents I suggest u have ur kids enrolled with AAA. Or just let them suffer at the DMV lol. But these people are great...I also recently acquired car insurance for 3 of my vehicles. My rate was low nd thanks to Quin at the riverside office she returns all my calls nd does a great job helping me out.
The staff was very helpful. I was able to fulfill my business in a short time. Very pleased with their services.
Was easy to do Dmv renewal. Plus they gave me a face mask. Forgot my in the car
Easy to acquire insurance and membership. Was insured in 45 minutes over the phone
Dont even bother to call this school, because they are a bunch of liars and dishonest. I signed my daughter up for this school and it tookthem forever to call us back and gave us the run around after paying over $300. Worst school in socal.
Been here a few times, everyone is nice and works quickly.
If you are doing DMV stuff at DMV you are missing out. AAA is so much quicker and friendlier.
Great customer services. The services were quick way better than DMVs services. Place was neat and clean and they were following all CDC recommended guidelines for Covid19.
I have been going to this location for years. The staff has always been very friendly and helpful with all my insurance needs. They have great rates, and always the best rates on motorcycle insurance. Its also very helpful they have a DMV area inside that can handle a lot of the stuff, but not all. That is way quicker and easier than going to the real dmv.My only complaint is sometimes this place gets really busy and the wait gets a bit long.
They did just what I needed them to do very satisfied
So quick and easy!! I had a dmv reg renewal and no appt was needed! I was in and out in 10 minutes!!
Employees are friendly, polite, patient and helpful. The DMV services dose not included id.
Great location. Staff very helpful. Easy parking. If you are elderly or disabled the staff takes extra steps to help you!! You dont have to get out of your car!
Always had good service. Planing trips, taking care of DMV services. Love the maps and information they provide to their members. I give memberships to my kids for Christmas, and its been very handy using the roadside assistance. And yes you cant beat being able to layout a map and plan trips. Google maps is a must be maps can be used everywhere dont have to worry about WiFi, battery life. Love this place!
Very very helpful! Helped with DMV title transfer and registration a couple of times and saved a bunch of time. Still expect to be there a little while due to lines, but not as long as the DMV, they can fill up and each time Ive gone in the place was packed. Friendly staff that were very helpful.
People there have a great attitude and service is faster than DMV.Line could get long but the personal there does everything to make the services faster really really pleased.CONVENIENT
Great place for planning a trip back east during the summer. Marsha was our travel agent and helped us plan the trip. She got us the best discounts on both the rental car and hotel stays for us. This AAA has been in the same location for many years, yet the inside has almost totally changed. Remember the COVID-19 changes related to this AAA.
I was in and out of there in less than an hour, and even went back the same day for a separate transaction. Dont let the lines scare you off. Theyre getting people serviced and out the door, quickly. Use them for DMV, notary, insurance, claims, and travel services.
I came into the riverside branch today (03/12/19) between 1-2pm and received the absolute worst customer service. I always love coming to this branch because everyone is always so friendly and helpful. I came in to get my new tags after getting a smog star done. It was a year overdue because of an expensive cat converter job that needed to be done. I check in at the front desk as usual and the agent there was very kind. She then told me to proceed to the DMV line. A lady with red hair at the further desk called me over. (Unfortunately I did not get her name but she had long red hair and was heavyset). I explained to her what needed to be done and she blatantly spoke down to me and gave me attitude. She says “so you just let this sit around for a year?” very condescendingly as if I need to be scolded by a complete stranger who should be keeping to their job. (With a dirty look on her face might I add) I calmly explained that I had work done on my car that was costly and held this process off (not that I owe her an explanation in the first place) she continued to audibly sigh and look aggravated and proceeded to tell me in the same nasty tone that this line was for “on time renewals and I don’t even know how to deal with all of these late fees so I’m going to put you in a queue and you can sit and wait to be called” I’d like to mention that despite my issue with my cat converter that my registration for said year was paid off so I ended up leaving without paying any late fees. I sat down and was called to a different line by a much nicer agent who in no way made me feel unwelcome. She was a woman in a tan coat with long dark hair. She asked if I was changing my address and I explained why the other lady had sent me over and she looked confused as if that’s something she should not have done. I then explained to her that this lady was very rude to me and even pointed her out. I paid for my tags and the interaction was done in less than 5 minutes. The exceptional kindness of the second agent was night and day compared to how rude the other lady had been to me. Her behavior was completely unacceptable and unappreciated. Her blatant disrespect and complete lack of any sense of customer service ruined my mood and entire day. I still stand by AAA and will continue to come to this office, the one star review is completely because of that woman and her negligence.
I LOVE being a AAA member for their roadside assistance and insurance. This location was super friendly, super fast and very helpful with what I needed. I was in and out in 5min!
I just called for a quote I had a 1996 truck and a 2010 Nissan maxima. The man asked for my address and pulled up some other person, not me, and then when I gave him my new address he said he pulled up my name. I dont know how being I just moved and my drivers license is still at my old address. Which i did not give him!He gave me a ridiculous quote for just liability insurance and after I said forget it, I realized he never even asked me for my drivers license number at all. So how he could pull up my driving record was beyond me!Not to mention he was snippy and rude.My parents had triple A and never did they ever have a problem.And.. This man never explained any benefits or offered me the option to get full coverage which I would of done if he would of just been a better salesman and not rude!I currently have insurance, not the best but, they were super nice. And I was quoted as having a good drivers rating so as far as the quote and quality of service I got.... NO THANK YOU!TRIPLE A,... YOUR COMMERCIALS ARE WRONG YOU DO NOT HAVE WHAT YOU OFFER... AND YOUR EMPLOYEE WHO HANDLED MY QUOTE TOTALLY LOST MY SALE....
Paid plate tabs for the year. Easy efficient - line was okay- help was knowledgeable & friendly. Better then DMV!
Nothing against the instructors, they all have nice personalities, but this school is not for those who dont have someone to help them practice at home all the time. Time between lessons is spaced too far apart, and if you are not able to practice at home, you forget what youve learned by the next time you have a class. Teaches you well enough and instructors are patient, but I personally feel its hard to learn anything efficiently with a two week space between lessons. Would recommend for those who live in a neighborhood and have parents and/or other adults that are able to take them out often, would not recommend for those whose parents work often and dont have anyone else home to teach them. I thought the point of driving school was to teach you what and when your parents cant, but it just feels like this school is the exception to the rule.
Great location, good parking. My dmv issue handled quickly.However they get two stars today because young lady at check in counter at 3pm today was nice to me. The next client she was rude and unprofessional too.The elderly getelman asking about information and maps. Im sure he was used to the old AAA, the young lady said everything we have is on that rack and cost money. The gentleman was a bit startled so he asked again. The young lady repeated word for word and pointed where the information.I really wish she would have shown some respect and professionalism and been more helpful.
Very sad that one cannot speak tp anyone. Simple question! The IVR says it is because of Covid. Sad because most if not all businesses have staff working remotely from home. It seems so simple if they had reps available to answer questions especially when one has a membership! Yikes! Not good!
Terrible service! Called for a tow at noon. It’s 6:52pm and I’m still waiting on the street for a tow truck!! I’m better off going through my vehicle insurance….
Our claims worker, Jocelyn, was the most rude person I have ever had he displeasure of dealing with in the insurance field. My husband and I were rear-ended at a stoplight and we went through the offenders insurance, AAA. Jocelyn was beyond difficult to get a hold of, not only for us but also for the body shop and the claim adjusters office! She took as long as 5 days to get back to us at one point! We spoke with her supervisor on multiple occasions who never apologized for Jocelyns behavior and would say nothing more than she has been spoken to. We requested Vanessa (the supervisor) take care of things because Jocelyn had proven herself extremely unreliable and rude. Vanessa refused to do anything else on the matter. This forced what should have been a car problem solved in a matter of a few weeks to taking 2 months! Vanessa didnt even understand what uninsured/under-insured motorist coverage actually covered. You can literally Google it and be given a very comprehensive explanation but she tried to tell us that it was unrelated to our problem and not what we thought it was. I also confirmed what it was with our insurance, Progressive, and they said we were correct in what we thought it was. If an insurance supervisor doesnt even know what a very simple form of coverage is then you know there is a problem.Back to Jocelyn- She was extremely interruptive and, when I asked her to stop interrupting me, she said Its because youre not listening!. I then asked to be transferred to her supervisor and I was put on hold for 30 minutes. I put that in quotation marks because I dont believe I was even being transferred. I hung up, called the supervisors number, and instantly connected with her. This happened multiple times!At any rate, if you can avoid working with either of these people then I recommend it. If it cant be helped then I hope this has better warned you of how youll have to hound them.
Am always appreciative of AAA because it is one less government office I have to visit and wait in. They provide me with excellent insurance and roadside service. My agent, Tracy, takes great care of my insurance needs. Thank you Tracy.
Do not pay to them if you want make a private plate number to this place, because you dont have nothing,I suggest go to DMV near with you, if not you can upset,stress more you stress with C19. After 5 years joined as membership, maybe I can things again for keep working with triple A, I hope I can found another towing and more good with the service,1-2 years good, after this I got BAD!
Update I down graded them from three stars to one. This place had me running around town with no insurance on one of my vehicles DMV sent me a courtesy notice letter threatening to revoke my registration shopping for new insurance. I am glad I didnt wreck can you imagine being out $16,000 (yes car is paid off) plus the damage of the other property if I was at fault how does this happen. The said they tried one time to call no message was left.Pay a lot not real great when need them in claims lots questions and almost a month later still not done all waiting on AAA.
Got paperwork done fast, register and change ownership of 2 vehicles in just a few mins.
Great service, always room for improvement but I dont know where it would be. I was helped immediately and left with more information than I came in with
Triple A is the best place to deal with travel and vehicle issues. However plan to stand wait for service in a long line. Happy waiting.
Great all the way around. I can do my registration here, great tow service. Love them
Great service! Joanna Salazar, sales representative, patiently answered all our questions and helped us get the option that best fits our needs. Were very happy to be AAA members!
Great service. I always get a smile ✨😊✨
Very efficient and friendly. Great hours and easy to get what I needed done.
I had the worst experience at AAA Riverside. The idiot agent wrote up a policy with high limits & extremely high premium - $619 a year! I have no tickets, accidents & hardly drive my car! When I called and asked why such high limits, she told me I needed the higher coverage because I own a big house! I dont own the house I live in! So I canceled the policy and asked for a refund. Its been 7 days and still no refund!!! Ive talked to 2 different managers in the office and they were so rude and of NO help. I guess Ill have to sue them! Do yourself a favor & forget AAA. Its NOT the great, friendly, helpful place it used to be.
Came in looking for insurance got it and was really surprised by how short the wait was. Also our sales associate (Jonathan) was excellent and spoke Spanish! Very impressed and have peace of mind knowing we have good insurance and 24/7 road side assistance!
No long lines like at the DMV, went in for registration renewal was out in 15 minutes DMV might of taken 1 hour. Been a member of AAA over 15 years.
Joanna Salazar is AWESOME! She was polite, friendly, answered all our questions. We are new AAA members. Switched our car insurance too. Shes in Riverside. Ask for her. Very HAPPY that we switched to AAA.
It was great cuz Im a good customer service Ive been with AAA for a very long time years
Very good and fast professional assistant in motor vehicle transfer of title. Thank you very plan on being a AAA member for life. 👍😊
So much better than having to go to the DMV! I mean, there is no comparison ❤️❤️❤️The membership is great! It definitely brings peace-of-mind knowing that I have coverage with them in case of an emergency!
For me I love AAA. Been a member for 20 plus years. Car insurance and home insurance. Only had one claim, they where there for me.My van was fixed fast. with no deduction. This was before every insurance company copied them.
Great service, if you dont belong why?, unless you want to stand in line at the dmv!, AAA HAS the nicest people to handle your vehicle dmv stuff.
Called about a tow, dispatcher made sure I was safe. AAA is super rewarding for a low cost! Thanks guys
I like that you can do your vehicle dmv NOT personal license items done here. We priced it. It does save you money BUT take into consideration you need pay part month to month
Always polite and friendly customer service. Office always clean and lines move fast. What else could you ask for? 💜
I got right in. No line, went at 11:00 am. The girl helped me with registration, a map and I added a person on my account for free!! Took about 20 minutes!
They are very fast at this AAA. You are in and out in no time. Its best to do your DMV stuff here as well.
Very friendly staff, also I work in the restoration side of things and for home owners their agents are easy to work withand the clients are always left happier than other insurances
Always a great service if you sign up for a credit card they have a cool gift. Thanks AAA
We have been members for nearly 20 yrs now and always had great experience at the Riverside office! A stand out employee is Donna whom I worked with today adding our new car to our policy, extremely polite, professional and patient! Huge Thanks Donna! AAA is the best and the Riverside Office the best location! ;)
AAA Premier membership is a necessity to me and I have the whole family covered. I dont like the idea of having car trouble and being stuck somewhere. With Premier I can get the vehicles towed home where I can deal with them. Also I dont have to worry about anyone else in my family needing a flat changed, battery jumped, or locked car opened. Good for some DMV services and Notary also.
I almost always do my business here. Its busy but not crazy like the DMV . You can pay for your car registration here, get car insurance, book a vacation, cruise, a car rental. This is a one stop place. Easy in easy out. Also enough parking. Stop by & check it out. It FREE.
A lot quicker than the DMV and without an appointment!
This place used to be packed to capacity, and I hated to have to come to this one. But lately my visits have been in and out. Very nice and pleasant representatives as well!!!
Been a member for approximately 20 years, this probably the worst service ever. Arrived at 10:34 am waited close to an hour just to get one document Notorized. I had enough left to more reliable Notory service i rather pay the $15.00 rather then wait and waste my time at AAA , behold i went to the other Notory pay the $15.00 dollars en less then 10 minutes in and out.
I always get in and out of here. Staff members are always so nice and smiling. I never spend more than an hour here. They get you in and out. I love how they have a DMV department
There was no one in line. When I went in they asked what they could do for me. I told them I needed maps. I stood at the entrance while she went to get it for me. They were pleasant.
Registered a vehicle, added coverage. Took about 35 minutes. Very pleased with the service.
Great experience. Their COVID-19 preparedness ( no seating) may actually be promoting faster service. I was in and out in minutes.
Finally got real coverage and great service.
The clerk was not only courteous but professional and helpful. This is a great AAA branch.
Tire blowout 60 miles east of Barstow. AAA had a truck come out and replace the spare with the flat and we went on our way. Super appreciative.
Why is it so diffict to get a hold of agents? The other partys insurance was way more communicative and responsive than my own insurance, and even they told me thy couldnt reach my agent. They also failed to give me propper instructions as to where to take my car to be fixed, resulting in having to go to the shop mutliple times and me having to pay out of pocket things that should have been covered.
This review is for David s. Very unprofessional and lies as well on Jan 20 told me that he had submitted an offer to my attorneys office well it was a lie and he has been given us the run around for weeks how long does a adjuster suppose to take to give you your check and send you on your way Im very dissatisfied and disappointed AAA is suppose to be all about customer service and if they say something then it should be true. So anyone whos thinking about joining this auto club think about this twice and go to a agent who isnt going to lie
AAA IS THE BEST. HAS BEEN IN ARE FAMILY FOR OVER 50 YEAR AND GOING STRONG😁 BUT CAN YOU DO SOME CUSTOMERS APPRECIATION THANXLAST BUT NOT LEASE THE AGENTS ARE VERY HELPFUL & FRIENDLY
I would love to give a raving review. But I have not been in Southern California for 31 years and I do not know why I received this email and thats my son is using my email LOL
Three clerks at the DMV windows. Only one taking customers. Other two are talking and doing their own thing. One just got back from lunch @1:38. There are currently 13 people waiting. These people seem to be in no hurry to do their job. I have been waiting 52 minutes and their are still 5 people ahead of me.
Great place, but this business is more money oriented than socially responsible. They will knowingly urge you to sign an agreementfor insureance even if you dont work just to get whats in your pockets. The Roadside assistance is great though.
Ordered membership over three weeks ago and still havent gotten anything in the mail. And good luck calling because they never answer. Typical for any big company, take your money and ignore you with bad customer service. Glad to know AAA hasnt changed in over 10 years.
Much better experience than DMV. In and out in 20 mins. The people are very friendly and helpful.
Loved my visit. Was in and out quickly, the associates were very friendly, got my business done and on my way. Thumbs up
Great value for the tow service. But I do have to mention a recent experience with the Call center for the Towing service. My father and myself had car trouble an it took 1hr and 45 mins for us to even talk to someone! Very bad customer service AAA
I loved AAA they are very good service .
I am a member of AAA and today I came in to see if I could get some help with some DMV items. I immediately recognized that the chubby girl at the front desk was rude and short with people and she was the same way with me I kind of didnt think too much of it until I came home and thought thats pretty messed up thats not a good way to treat a member so to be honest it just makes me think that the rest of the employees are the same way so if I were you I would go to Redlands instead cuz it seems like Riverside doesnt even want to help you.
Wonderful driver. He was so nice and polite. He really helped me out in a bad situation.
Dmv over the phone services are unavailable only in person because of the pandemic makes no sense . Dmv services was the whole reason I joined AAA.
Sales agent gave me false information and never paid my dues when I put a deposit down. I forwarded our email correspondence to her boss which show she lied and he said he was no longer her supervisor and gave me a different name to contact. Thats just bad buisness. My roadside assitance was canceled and it was a nightmare to reinstate, it took 14 total contacts to right the wrong and they treated me like I wasnt important. I will be switching back to my previous insurance because this office gives AAA a bad rep.
Great service. very helpful staff. seem happy to be there, which in return shows in their customer service. Im happy to say Im a AAA member. been with them 20 years & not planning on leaving anytime soon
Trying to get somebody on the phone was not easy for once I got somebody on one on the phone I was told to just come on down to the office so hopefully it’s going to be easy I’ll let you know in a little while.
This guys make supper difficult dmv transactions, I try to put under my name a new car I just bought, the aaa lady teller ask me for more papers than I really need it an extra signatures to finish the transfer , same day I go head to the dmv after she says I need more signatures... take me less than 30 minutes to solved and they told the extra paper and signatures this lady ask me for, really doest need it, horrible service and wasted time in this office please if you have to pay your regular renews I think its ok but for transfers they are totally dummies....
Triple AAA auto club Im very happy to have a membership. You can take care of your driver license and DMV problems. At One Stop service, thats been times when my car has stopped and AAA was right there very fast on the road
Horrible staff and service!! Dont get this insurance company theyre scam artists!! We had insurance with them a year ago then we cancelled our insurance when we got a new car. Our insurance policy was up with triple aaa but we still called them to ensure that they canceled our policy because we got insurance thru a new carrier. The girl we spoke to assured us that our policy was terminated and we would no longer be charged. Then a few months later we realized triple aaa was still charging us even after we cancelled! So we called them and they tried to say we never canceled even though there was a phone record of our call. Why would we be paying for 2 different insurance companies? That doesnt even make sense. Their staff is inept and incapable of doing their job. They refuse to refund our money. Dont get this insurance they will scam you out of your money and keep charging you even after you terminate your policy!!!!!!!
Usually have a poor experience, here at the Riverside location. The service is substandard. The workers have a chip on their shoulders & an attitude. I do not look forward to going because of the unfriendly service I so often receive.
My 18 year old daughter invited me how AAA Automobile clubs on a Saturday are open, while DMV is close on Saturday😩and was very professionally treated us and explained step by step. Without headaches on waiting on long lines 🎀
Its AAA. Have my home, cars and life insurance here. Also their roadside service of course. Pricing is very competitive on all their services plus you get the perk of their DMV service as well.
Able to buy tags for your vehicles no appointments no waiting
This place is always quick and makes it easy to complete any DMV transactions.
A VERY NICE AND FRIENDLY PLACE TO CONDUCT SOME BUSINESS. THE STAFF ARE REALLY SUPPER FRIENDLY AND THEY ARE PROFESSIONAL IN EVERY WAY! SO GIVE AAA - AUTOMOBILE CLUB A VISIT, I PROMISE YOU THAT YOU WILL BE GLAD YOU DID.
Even with all the cove and stuff going on this place is ran like a perfectly aligned top . You have to love this place great service happy faces
Love AAA!!! HAD IT FOR YEARS!! WOULDNT TRAVEL WITHOUT IT!!
Good place nice people im always here to do my registration and dmv stuff better than waiting so long at the dmv.
Worthless DMV service. The wait is just as long as at the actual DMV. Re-consider purchasing a membership if you plan on ‘taking advantage’ of their DMV member services. What an absolute waste of time and money.
Always a pleasure going to the Auto Club, they make everything so easy and the CSRs are all so nice!
Tipicle insurance liars. Not the best price in town. Same or better coverage with most any other insurance companys
Went around about 4pm. Handicap placard. In and out in less than 10 minutes. Friendly and helpful. This was on a Wednesday.
On January 26 I needed auto roadside assistance during rush hour. I did not have my AAA Card so I called the Riverside office for assistance. They located my membership number and forwarded the call to roadside assistance. The AAA roadside assistance operator collected some information and told me that she would call me back. After 5 min the AAA operator called me back and informed me that the Tow Truck would be there within 30 min. I received another call from the AAA operator after waiting about 10 min and she said that the original Tow Truck could not make it within the set time frame, therefore she would be sending another Tow Truck that will make the initial time set. Within 30 min my care was towed and I was on my way. I received another call from AAA in which they wanted me to give them an evaluation of services received and of the Tow Truck driver. This is services at its finest, I am totally satisfied and will never give anyone but AAA my business for roadside assistance.
Hidden fees .mandatory membership. Constantly flooding email and postal mail with upgrades and ads.Plus constant fluctuations in monthly payment . Finally your case is,had led by so many individuals that you find yourself repeating it over and over. Why dont they read the dam file before they call.
Love AAA , DMV services , friendly people. Extremely well thought out Covid measures.
They have things set up well. We had to wait outside for about five minutes, and my transaction took about five minutes.
AAA is the best. Besides the great roadside service, being able to take care of most DMV stuff with a minimal wait in air conditioning is well worth the price of membership.
AAA is way different now then before. You get a max 4 calls a year and then u r on your own. I like the old AAA better...had a faulty battery needed 3 jumps. .got a flat and needed a tow such a joke, sorry that will be $100 for a 10 mile tow...received AAA as a gift wont b re subsribing...will pay our tags here this year and cancel, they arent here to help like they used to be
Service is faster than it used to be, but they do not accept credit or debit cards for some payments. If you usually only carry a credit or debit card, be sure to bring an alternative means of payment should you need it.
Dawn Johnson booked our first trip to Cancun. She seemed to have issues, after complaining to her manager, she completed and booked our vacation.I thought I would give her a second chance and ask her book a vacation to Australia. She did not return my call and when she did answer her phone she asked, if I would wait till Monday. On Tuesday she said she was sorry and she could not book our trip. She said, she was overwhelmed. She said to go to the airline site and book our own flights. :)
This office is fast, in and out for tags within 15 min! Great job to the reps
They keep me waiting for a tow. Truck ,10 hrs after that they call me and said that the computer sistem was done
I love AAA but this location needs to hire more people to serve their customers. There is always a long wait. We waited over an hour to have a two page document notirized.
AAA is is the worst insurance company if you want your money to be stolen just by AAA policy they are refusing to pay my deductible under insured hit my car totaled my car he was on his cell phone Bryan in the office in Riverside and Sandra LOGSTON very rude very shrewd I did not know Bryan owns AAA is I would not recommend them there Buncha and ethical and moral and thief working in Riverside California as a AAA owners more to come
Easy pea-zy.Never going to DMV again.Very friendly staff
Representatives are very helpful, their are no long waiting lines, I can ask all the questions Id like and get an answer what I like most is DMV services 👍👍👍
My place to go.. love it. Very good service everytime I go..
They are well organized and professional. We were very pleased with their services.
This is the main office offering all the many services of AAA. This time I used the travel agency services to reserve my hotel and purchase my plane tickets. They took the time to help me find the best fit for my needs.
Went in for some dmv stuff and everyone was smiling and nice. Refreshing given the circumstances 2020 has brought us. Thanks again!
Great service good for road service planning vacation trips and DMV tags available and more handy cap parking and wheel chair door entrance would reccomend others senior discounts.
Best service and awesome response, safe and very professional, by far the best service provider in America AAA, thank you AAA, you are the best in America. Thank you for all your help and service.
Great insurance easy to deal with friendly staff
I do not cringe when I have to go there. Fast and efficient, in and out. Great, friendly, professional team.
I called to update my contact info. Very helpful as usual
Awesome service. Very nice clerk gave my some drawing material. Very enjoyable service. Thank you :)
Love it quick and easy no DMV. Lines or appointments your just in & out tags in hand
Nobody would make the extra effort to save my wife the extra footwork to re-register our already covered vehicle causing her fibromialgia worsen.
Very bad experience in this office. They got both my auto and renters insurance wrong and I had to come back to the office a couple of times to fix them. Do NOT recommend this place to get your insurance. It seems that their employees are not properly trained to qualify their jobs.
Fast DMV service and always wonderful trip planning.
Consumer warning TRIPLE A does not do a preliminary check to see if they can really insure you.. Theyll take your money then after checking your property if it doesnt pass the underwriter they will send u a notice about 2 weeks later stating they cannot insure you ..After the fact you have cancelled the insurance you had before you switched to triple A .
A little wait but they really have a great system in place. The team there is awesome!
Best $59 Ive ever spent!. Politeband courteous young lady at the entrance. She just won my heart.
The service was excellent, employes very courteous friendly, all around the best👍🏻
We go to wendy barnson in AAA travel for all our traveling needs. Shes very knowledgable, efficient and I feel she always has our best interest at heart👍
Good service busy location lines are kind of long everybody is usually generally friendly their DMV service is better than the Department of Motor Vehicles by far
Very well organized. Excellent service. Saturday hours.
Service was first class. in and out,car transferred within 10 minutes. I was first in line but there was no line as I was leaving.
Ive been a member for almost 60 years. Highly recommended
I just talked to someone about a transfer of title. They were knowledgeable.
AAA is very good he should get what AAA stop going to the DMV Services very fast youre in and out no time
It did not take me long to get through the lines even though it was busy.
I went to AAA to do I renew my registration was pretty smooth, Anna went somewhat pretty quick you know they only take cash when doing this.
Im not sure my traveling questions were answered concerning airport security and ID with extension would be approved in other states... but they tried an A for effort.
Got to have insurance it is the lawDont ya know good rates
DMV stuff was always fast until now some how they changed their system and now Ive been here for an hour, when it used to take 15 min.
Everything went smooth. The wait wasnt long at all. Nice customer service.
Always so helpful!!! Thank God DONT HAVE TO GO TO DMV!!!!
When I got into a accident getting damage to my rear bumper they sent me to one of their body shops and they lowballed me to help the insurance company and said the damage was $30 under the deductible because they didnt want to help me and I was paying for full coverage but they said a rental wasnt included but they never told me this until I got into the accident I found out later that there was more damage under the bumper which ended up being way more than the deductible when I took it to a body shop on my own and now AAA is giving me the run around and avoiding fixing my car with all kinds of excuses.
It was great very friendly and not too long of a wait
Everyone here was kind and all full of smiles. The line moved quickly its like you were in an out in no time. I am good for another year WooHoo
AAA AUTO CLUB.....It is CENTRALLY located & easy to get to . Has all your insurance needs auto boat motorcycle rental ins.. Big enough to serve you within half n hour..
AAA has been very good to me dealing with registration.
Sometimes busy but never like the DMV. Id much rather buy a membership than ever enter the DMV.
Awesome place. Never going to DMV again and waist all that time in line.
They were nice and courteous. There service was fast
Quick and easy registration title transfer done in minutes instead of DMV
4.5 (199 comments)
Review №1
2022-05-18We waited over two hours for a tow truck. When a AAA service vehicle arrived, it was not a tow truck, and thats all we needed. He came out and tested my battery and my alternator because those seemed to be the problem together. My alternator was missing the belt when he checked it(I didnt know that at the time), so he lied about being able to see the output because there is no way he could check it without the belt that fell off while driving. He also couldnt accurately check the battery without being able to check the alternator. He said I needed to replace both my alternator and my battery, which would cost over $1,000. When he called for the tow truck and left, we had to wait for the tow truck to arrive, having to wait again. When the tow truck arrived, we had him tow it to the place I wanted to go. When the shop opened the next day, they looked at my car and said that AAA lied about being able to check the alternator because I didnt know that I didnt have my belt off at that time. They said that it is impossible to check it without the belt. All I needed was a new belt and a new battery. I did not need an alternator like the technician from AAA said. Im very unhappy with my service with having to wait over 2 hours for assistance and being lied to about having my car checked. When I called AAA for assistance, they said the technician would arrive 35 minutes after that call ended. That was obviously not the case. I didnt need someone to come out and tell me that my car is undrivable because I quickly found that out myself. The service that the technician provided was overall useless and a waste of time. He also called us when he was supposedly 15 minutes away, but didnt end up showing until 35 minutes after. Terrible service. Wouldnt not recommend.
Review №2
2022-05-31Wow, so far about 30 minutes have past and I have been completely ignored. Apparently I checked in around 345ish and was told to have a seat. So I did, but about 6 others have came checked in and were assisted already, after me. I guess Ill just post my review and be on my way. All I needed was to add my spouse to my membership since I couldnt do it online. Thanks AAA Riverside
Review №3
2022-06-16Very patient with student learning to drive. helpful with any questions we had with process. great customer service
Review №4
2022-02-25Triple AAA insurance is the worst insurance. I have two day trying to town my car from LA to Riverside. Triple AAA is not doing nothing they just said we are looking for someone. that it. They rude, they hang the phone also the towing truck drivers.
Review №5
2022-04-25Went in after purchasing a new car and needing a new policy . Quinn was such a great help & explained my policy to me and broke it all down for me .Extremely happy and satisfied with my visit all thanks to Quinn .
Review №6
2022-02-16I love triple AAAthe real best insurance in CALIFORNIA NOT WAWANESA it should be called Womp WOOP WOOP OR WAWA WAWA NESA. Today I called AAAand called customer service and a young lady called Addy heled me she kind and very knowledgeable if you want to change insurance use TRIPLE AAA absolutely the best insurance, travel agency and DMV services available as far as Im concerned.
Review №7
2020-08-04Huge AAA office. Excellent customer service. Very organized especially considering all special procedures for Pandemic! Office runs smooth and offers ALL services & resources
Review №8
2021-11-24Super friendly reps which keep everything moving efficiently forward without long lines and wait times. Even with the pandemic you are able to get in and out quickly. AAA reps NEVER make any mistakes either. Just a good business. We LOVE AAA!!! 💖
Review №9
2022-02-11Skip going to the DMV for car registration tags come here and avoid going to the DMV. Your choice.. remember to pay cash or credit no debit cards please..
Review №10
2022-05-06The Staff aptitud sucks in this place , those ladies need to work in courtesy and aptitud . All i can say !!! Im not coming back here. 3 stars too much